Privacy Policy
How we handle your information
GP Pet Hospital collects only the details needed to respond to enquiries, schedule appointments, and provide veterinary care. This page explains what we collect, how we use it, and when we may share it.
What we collect
We may collect your name, phone number, pet details, appointment notes, and other information you choose to share through calls, WhatsApp, forms, or walk-in visits.
- Contact details so we can respond to your request.
- Pet and appointment details so our team can prepare for the visit.
- Basic technical data from the website if required for maintenance or security.
How we use your information
We use your information only to manage appointments, coordinate follow-up communication, provide care, and improve the services we offer.
- To confirm or reschedule appointments.
- To answer questions about services and pet care.
- To send service-related updates, if needed.
Sharing and retention
We do not sell your personal information. We may share limited information with trusted service providers that help us run the website, maps, messaging, or appointment workflow.
- We keep information only as long as needed for patient care, administration, or legal requirements.
- You can request that we update your contact details if they change.
By contacting us, you agree that we may use your information to respond to your enquiry or appointment request.